Overview
Thank you for shopping at Golden Rule Store. We strive to provide you with the highest quality products
and services. However, if you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have [number of days] days to return an item from the date you received it. To be eligible for a
return, your item must be unused, in the same condition that you received it, and in its original
packaging. Please ensure that the item is securely packed to prevent any damage during the return
shipping process.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. Please note that
the time it takes for the refund to reflect in your account may vary depending on your payment
provider.
Shipping Costs
Please note that the original shipping costs incurred for your order are non-refundable. If you received
free shipping due to a promotion or special offer, the cost of the initial shipping will be deducted from
your refund amount.
Return Shipping
You will be responsible for paying the shipping costs for returning your item. We recommend using a
trackable shipping service or purchasing shipping insurance to ensure that the item reaches us safely.
We are not responsible for any lost or damaged items during the return shipping process.
Exceptions
Certain items are exempt from being returned. These include:
Perishable goods such as food or supplements with an expiration date.
Personal care items for hygiene reasons.
Gift cards or digital products.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within [number
of days] days of receiving your order. We will guide you through the return process and arrange for a
replacement or refund.
Contact Us
If you have any questions or need further assistance regarding the return process, please contact our
customer support team. We are here to help and will be happy to address your concerns.